Case Ref: 19 009 228 Category: Education Sub Category: Special educational needs

• The Council has agreed to review its procedures and train its staff on adopting statements of special educational need/education health and care plans for children and young adults who move from one local authority area to another. It has agreed to ensure its processes and the training delivered to staff will be in accordance with the relevant statutory guidance.

Case Ref: 20 004 154 Category: Adult care services Sub Category: Assessment and care plan

• The Council should review how it monitors that reviews of eligible care needs are carried out every year.
• The Council should remind workers of their responsibilities when carrying out care assessments and recording information and provide training on information recording.
• The Council should review how staff manage case transfers and handovers, and how it communicates with service users when they do not have an assigned social worker.

Case Ref: 19 016 746 Category: Children's care services Sub Category: Child protection

• The Council will remind relevant staff of the timescales required in its safeguarding procedures for sending out minutes of Core Group meetings.

Case Ref: 19 012 105 Category: Education Sub Category: Special educational needs

• The Council will make service improvements to address the officer handover arrangements and cover for vacant posts. The Council agreed to ensure families are notified of changes in case officer within 5 days and to put a system in place to cover vacancies.

Case Ref: 19 009 574 Category: Education Sub Category: Special educational needs

• The Council will review its processes to ensure that alternative educational provision is provided in line with the statutory guidance.
• The Council will review its processes to ensure that following an annual review, it either issues a decision to stop or maintain the Education Health and care Plan or it issues an amended plan, as appropriate, and that it provides information on appeal rights.