Case Ref: 19 005 431 Category: Adult care services Sub Category: Assessment and care plan

• The Council will explain what action it will take to ensure it has a robust Continuing Healthcare process in place. This should provide clear guidance for staff on submitting timely information (including Continuing Healthcare checklists) to local Care Commissioning Groups as part of the Continuing Healthcare process. The Council should explain how it will record and monitor Continuing Healthcare cases to prevent unnecessary delays.
• The Council will explain what action it will take to: - Ensure it has a robust procedure in place for completing timely social care assessments, reviews and care plans in accordance with the requirements of the Care Act. The council should explain how it will monitor and audit cases on an ongoing basis. - Ensure the Council has a clear process in place for providing advocacy services in accordance with the requirements of the Care Act. The Council should also explain how it will ensure staff are aware of the duty to provide an advocate for someone who would otherwise have 'substantial difficulty' participating in the assessment or review process. - Ensure the Council has a dispute resolution procedure in place. This should provide both staff and service users with a means to escalate cases in which there is a dispute around the level of support required.
• The Council will explain what action it will take to: - Ensure the Council has a clear process in place for completing financial assessments in accordance with the Care and Support (Charging and Assessment of Resources) Regulations 2014. This should provide guidance for staff on the importance of a 'person-focused' approach that recognises the circumstances of the individual and provides support to enable service users to participate fully in the assessment process.
• The Council will explain what action it will take to ensure staff are appropriately trained to support service users with an Autism diagnosis.