Case Ref: 24 014 625 Category: Education Sub Category: Special educational needs

• The Council will provide the Ombudsman with a summary report of the action it has taken, or intends to take, to ensure alternative support is provided when a placement breaks down.

Case Ref: 23 013 021 Category: Education Sub Category: Special educational needs

• The Council should issue written reminders to relevant staff to ensure they are aware of:•the timescales set out in the Council’s complaints policy; and •the guidance which states councils must notify the child’s parent of its decision to maintain, amend or discontinue the EHC Plan within four weeks of the review meeting.

Case Ref: 23 012 499 Category: Adult care services Sub Category: Residential care

• As part of its commissioning role the Council should ensure the Care Provider has reminded staff and if appropriate provided training about:the importance of where relevant risk assessing residents before changing care plans; and appropriate record keeping.

Case Ref: 23 010 640 Category: Adult care services Sub Category: Residential care

• The Council will share with the Ombudsman the step it has taken as a result of its safeguarding and complaint investigation to ensure its Adult Social Care team: 1.reallocates social workers to cases in circumstances where a staff member is away or absent;2.accurately records case notes following calls, meetings or communications with individuals or those acting on their behalf; and 3.an update on its proposed case audits to ensure cases are appropriately allocated, notes are kept, and cases have been progressed.

Case Ref: 23 001 867 Category: Children's care services Sub Category: Looked after children

• The Council has agreed to carry out the stage three recommendation which said “discuss the concerns raised by the review panel about the reports provided by the Independent Officer and Independent Person”.

Case Ref: 22 018 067 Category: Adult care services Sub Category: Residential care

• The Council should ensure relevant staff are aware of their responsibilities when considering requests for increased support for service users.

Case Ref: 22 016 100 Category: Adult care services Sub Category: Residential care

• The Council has agreed to consider training and guidance for staff on completing safeguarding investigations and to show how it has ensured the recommendations it made to the care home following the safeguarding investigation have been implemented.

Case Ref: 22 014 725 Category: Adult care services Sub Category: Charging

• The Council will remind adult social care staff to refer customers to the finance team after they have attended a continuing healthcare meeting resulting in the NHS withdrawing funding.

Case Ref: 22 012 913 Category: Education Sub Category: Special educational needs

• Provide evidence to the Ombudsman of the action taken to improve the monitoring of home tuition and alternative placements to ensure they are meeting children’s needs.

Case Ref: 22 005 590 Category: Adult care services Sub Category: Residential care

• The Council will review a council commissioned care home's record keeping as part of its next planned quality assurance visit, to assure itself the care home is keeping accurate and complete records for residents in their care.
• The Council will review its adult social care complaints handling procedures to ensure officers responding to complaints are appropriately trained to investigate complaints and provide comprehensive responses in line with its policy.