Case Ref: 22 001 205 Category: Adult care services Sub Category: Residential care

• The Council should satisfy itself the care provider has reminded staff of the importance of accurate record keeping to prevent any reoccurrence of the faults identified in this complaint.

Case Ref: 20 012 735 Category: Adult care services Sub Category: Domiciliary care

• The Council has agreed to - send a copy of its revised’ Accessible Information and Communication’ policy to Ms B and Mrs C - place the policy on its website in an accessible place and - consider providing frontline staff with deaf awareness training

Case Ref: 20 006 211 Category: Adult care services Sub Category: Charging

• Remind staff about the need to consider the support plan when assessing DRE;
• Review the charging policy in light of the findings of this statement in particular at looking at the support plan as a starting point for considering DRE.