Stratford-on-Avon District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
100% Complaints upheld by Stratford-on-Avon District Council
100% of complaints we investigated were upheld.
This compares to an average of 63% in similar authorities.
3 upheld decisions
View upheld decisionsAdjusted for Stratford-on-Avon District Council's population, this is
2.2 upheld decisions per 100,000 residents.The average for authorities of this type is
1.2 upheld decisions per 100,000 residents.Statistics are based on a total of 3 investigations for the period between 1 April 2023 to 31 March 2024
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Compliance with Ombudsman recommendations
100% of cases were successfully implemented by Stratford-on-Avon District Council
100% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 99% in similar authorities.
Statistics are based on a total of 2 compliance outcomes for the period between 1 April 2023 to 31 March 2024
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Satisfactory remedies provided by the Council
33% Complaints with satisfactory remedy provided by Stratford-on-Avon District Council
In 33% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 21% in similar authorities.
1 satisfactory remedy decision
Statistics are based on a total of 3 upheld decisions for the period between 1 April 2023 to 31 March 2024
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Reports ?Find out more about reports
In the last nine years, the Ombudsman has published the following reports against Stratford-on-Avon District Council
No reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 012 419
Category: Benefits and tax
Sub Category: Council tax
- By training or other means, remind officers of the provisions of its complaints procedure to ensure officers recognise complaints and they are considered in accordance with the complaints procedure
Case reference: 22 009 013
Category: Planning
Sub Category: Enforcement
- The Council will review its procedure and guidance to relevant staff to ensure that complaints receive a timely response under the Council’s complaint procedure.
Case reference: 21 006 371
Category: Environment and regulation
Sub Category: Antisocial behaviour
- The Council agreed to provide training and/or guidance to officers to ensure they know how to draft high hedge remedial notices in accordance with the requirements of the Anti-social Behaviour Act 2003 and associated guidance.
Last updated: 4 April 2015