Case Ref: 24 001 037 Category: Adult care services Sub Category: Other

• Remind relevant officer of their duties in contacting family members and responding officers, which are set out in the call handling manual.

Case Ref: 24 000 074 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind officers of the need to send people copies of their assessments and care and support plans, so they can make informed decisions about their care.

Case Ref: 23 017 741 Category: Children's care services Sub Category: Friends and family carers

• The Council agreed to create a comprehensive procedure note for the process the Council should follow and the level of evidence the Council should keep when dealing with Special Guardian Home Improvement Loans.

Case Ref: 23 014 153 Category: Children's care services Sub Category: Friends and family carers

• The Council has agreed to review what its private fostering policy says on parental consent to ensure it is satisfied with what the policy says.
• The Council has agreed to send us an action plan which sets out how it will avoid similar failings in future. This plan will address the delays to the initial private fostering visit and the support plan, and the Council’s failure to take safeguarding action.

Case Ref: 23 006 826 Category: Housing Sub Category: Allocations

• The Council will review its guidance and training for officers on record keeping around the analysis of noise recordings and on ensuring it has proper regard to its ASB powers when it receives complaints.

Case Ref: 23 000 028 Category: Education Sub Category: Special educational needs

• The Council has agreed to produce an action plan which sets out how the Council will ensure that delays to the delivery of children's social care support are not repeated in future.

Case Ref: 22 011 043 Category: Other Categories Sub Category: Leisure and culture

• The Council should consider its policy on banning people from allotments. It should ensure that it has a written policy. This should contain guidance on how it will inform people of the terms of any ban imposed on them, the length of the ban, the reasons for ban and provide a right of appeal. It should also ensure the policy has a procedure in place for reviewing the ban after a fixed time frame to check whether the ban should remain in place.

Case Ref: 22 007 813 Category: Education Sub Category: Special educational needs

• The Council will ensure it has a process in place for checking provision specified in an EHC plan is arranged from the start of a new or amended plan. It should ensure within this process there is a robust system that when an officer responsible for the provision leaves their position or goes on sick leave, their work is passed to another officer to progress.

Case Ref: 22 006 453 Category: Adult care services Sub Category: Transport

• Provide evidence of the additional guidance and training to staff on how to assess disabled persons’ concession applications
• Provide confirmation the Council has contacted previous applicants who were declined exemption on similar grounds to encourage them to reapply
• Provide confirmation the Council has amended the wording of the Smartcities card renewal form to reflect the amended wording of the Toll Order

Case Ref: 21 012 907 Category: Housing Sub Category: Allocations

• the Council will review its practice to make sure all decision letters about housing allocations inform the applicant of their right to appeal that decision.
• the Council will review its practice around keeping proper records of housing allocation decision letters it sends.