Case Ref: 21 005 967 Category: Transport and highways Sub Category: Parking and other penalties

• The Council should review its policy and procedures regarding eligibility for parking permits and the information and guidance it publishes to ensure the policy and process is open, clear and accurate

Case Ref: 19 018 949 Category: Children's care services Sub Category: Fostering

• The Council will produce a strategy to ensure it meets the timescales for statutory children’s complaints, in particular organising and holding the stage three panel within 30 days.

Case Ref: 20 011 311 Category: Children's care services Sub Category: Other

• The Council has agreed to remindstaff to complete child in need reviews in accordance with the timescale setout in the child in need assessment.

Case Ref: 19 016 812 Category: Children's care services Sub Category: Child protection

• Within three months, the Council will: carry out a random check of the social worker's child in need and child protection cases to ensure others have not been subjected to similar poor practice; will ensure its Learning Development Team disseminate the findings of this complaint, as part of its training, so that social workers learn about the importance of cultural assumptions; will improve its complaint investigations to try to ensure that, wherever possible, social workers who have left are interviewed, particularly when the allegations are serious; will check whether there have been any further complaints about the commissioning of interpreters and, if so, the Council will decide what further action may be required.

Case Ref: 19 014 061 Category: Children's care services Sub Category: Looked after children

• The Council will put in place a new procedure to ensure it opens files of children in custody before their early release dates and considers their needs for Council support in line with the National Standards for Youth Justice Services (2019) which asks for resettlement planning to begin at the earliest point.

Case Ref: 19 010 777 Category: Children's care services Sub Category: Looked after children

• The Council will review its processes to ensure it gives service users information about review meetings, sends the minutes of review meetings within the timescales in its policy and sends records of contact sessions without delay.

Case Ref: 19 000 742 Category: Housing Sub Category: Homelessness

• The Council will seek Counsel’s advice on whether awarding 100 extra points to homeless households it has placed in temporary accommodation complies with Birmingham and Ali judgement.

Case Ref: 18 014 227 Category: Children's care services Sub Category: Other

• The Council will seek Counsel’s advice on whether awarding 100 extra points to homeless households it has placed in temporary accommodation complies with Birmingham and Ali judgement.