Case Ref: 22 006 453 Category: Adult care services Sub Category: Transport

• Provide evidence of the additional guidance and training to staff on how to assess disabled persons’ concession applications
• Provide confirmation the Council has contacted previous applicants who were declined exemption on similar grounds to encourage them to reapply
• Provide confirmation the Council has amended the wording of the Smartcities card renewal form to reflect the amended wording of the Toll Order

Case Ref: 21 012 907 Category: Housing Sub Category: Allocations

• the Council will review its practice to make sure all decision letters about housing allocations inform the applicant of their right to appeal that decision.
• the Council will review its practice around keeping proper records of housing allocation decision letters it sends.

Case Ref: 21 005 967 Category: Transport and highways Sub Category: Parking and other penalties

• The Council should review its policy and procedures regarding eligibility for parking permits and the information and guidance it publishes to ensure the policy and process is open, clear and accurate

Case Ref: 19 018 949 Category: Children's care services Sub Category: Fostering

• The Council will produce a strategy to ensure it meets the timescales for statutory children’s complaints, in particular organising and holding the stage three panel within 30 days.

Case Ref: 20 011 311 Category: Children's care services Sub Category: Other

• The Council has agreed to remindstaff to complete child in need reviews in accordance with the timescale setout in the child in need assessment.