South Lakeland District Council
Annual statistics ?Find out more about annual statistics
-
Complaints upheld
0% Complaints upheld by South Lakeland District Council
0% of complaints we investigated were upheld.
This compares to an average of 59% in similar authorities.
0 upheld decisions
View upheld decisionsAdjusted for South Lakeland District Council's population, this is
0 upheld decisions per 100,000 residents.The average for authorities of this type is
1.4 upheld decisions per 100,000 residents.Statistics are based on a total of 3 detailed investigations for the period between 1 April 2022 to 31 March 2023
-
Compliance with Ombudsman recommendations
0% of cases were successfully implemented by South Lakeland District Council
0% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2022 to 31 March 2023
-
Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by South Lakeland District Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 15% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 0 detailed investigations for the period between 1 April 2022 to 31 March 2023
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against South Lakeland District Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 22 015 231
Category: Planning
Sub Category: Enforcement
- The Council will take steps to improve information sharing between the planning team and environmental health team and record keeping on enforcement cases.
Case reference: 22 013 601
Category: Planning
Sub Category: Planning applications
- the Council has agreed to review its procedures and guidance to planning officers about checking measurements relevant to the material considerations for a planning application.
- the Council has agreed to review its procedures and guidance to planning officers about recording site visits.
Case reference: 22 012 352
Category: Environment and regulation
Sub Category: Noise
- The Council will remind staff in its environmental protection and licensing teams of the need to keep service users updated about the action being taken, to check whether the situation is resolved before closing the case, and to confirm in writing when cases are closed.
- The Council will ensure its complaints team checks that a stage 1 complaint response has been issued, particularly where more than one service area is involved.
Last updated: 4 April 2015