Advice on comparing statistics across years

In 2022-23 we changed our investigation processes, contributing towards an increase in the average uphold rate across all complaints. Consider comparing individual council uphold rates against the average rate rather than against previous years.

In 2020-21 we received and decided fewer complaints than normal because we stopped accepting new complaints for three months due to Covid-19.

South Lakeland District Council

Annual statistics ?Find out more about annual statistics

  • Complaints upheld

    75% of complaints we investigated were upheld.

    This compares to an average of n/a in similar authorities.

    3 upheld decisions

    View upheld decisions

    Statistics are based on a total of 4 investigations for the period between 1 April 2023 to 31 March 2024

  • Compliance with Ombudsman recommendations

    100% of cases we were satisfied the Council had successfully implemented our recommendations.

    This compares to an average of n/a in similar authorities.

    Statistics are based on a total of 3 compliance outcomes for the period between 1 April 2023 to 31 March 2024

  • Satisfactory remedies provided by the Council

    In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.

    This compares to an average of n/a in similar authorities.

    0 satisfactory remedy decisions

    Statistics are based on a total of 3 upheld decisions for the period between 1 April 2023 to 31 March 2024

    View all satisfactory remedy decisions

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

View annual letters

Public reports ?Find out more about public reports

In the last nine years, the Ombudsman has published the following public interest reports against South Lakeland District Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.

Case reference: 22 015 231

Category: Planning

Sub Category: Enforcement

  • The Council will take steps to improve information sharing between the planning team and environmental health team and record keeping on enforcement cases.

Case reference: 22 013 601

Category: Planning

Sub Category: Planning applications

  • the Council has agreed to review its procedures and guidance to planning officers about checking measurements relevant to the material considerations for a planning application.
  • the Council has agreed to review its procedures and guidance to planning officers about recording site visits.

Case reference: 22 012 352

Category: Environment and regulation

Sub Category: Noise

  • The Council will remind staff in its environmental protection and licensing teams of the need to keep service users updated about the action being taken, to check whether the situation is resolved before closing the case, and to confirm in writing when cases are closed.
  • The Council will ensure its complaints team checks that a stage 1 complaint response has been issued, particularly where more than one service area is involved.

3

Service improvements agreed by South Lakeland District Council

View all

Last updated: 4 April 2015

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