Service improvements

South Lakeland District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for South Lakeland District Council as a CSV file.

  • South Lakeland District Council (22 015 231)

    Category: Planning Date: 06-Sep-2023

    Summary

    Mrs X complains the Council has failed to take action regarding the unacceptable condition of the grounds in which her house is situated. We have found the Council failed to properly assess the safety of the site and respond to her first complaint. The Council has agreed to apologise, make a financial payment and service improvements to remedy the injustice caused.

    Service improvements

    The Council will take steps to improve information sharing between the planning team and environmental health team and record keeping on enforcement cases.

  • South Lakeland District Council (22 013 601)

    Category: Planning Date: 30-Jul-2023

    Summary

    Mr X complained about inaccuracies in information about a planning application and the way the Council made its decision to grant permission for the development. We have found fault by the Council in including an inaccurate measurement in its planning report and failing to keep a record of a site visit. We do not consider this fault affected the outcome of the application, but it has caused Mr X the injustice of avoidable concern and upset about the decision making process. The Council has agreed to remedy this injustice by apologising, making a payment to Mr X to reflect this distress, and service improvements.

    Service improvements

    the Council has agreed to review its procedures and guidance to planning officers about checking measurements relevant to the material considerations for a planning application.the Council has agreed to review its procedures and guidance to planning officers about recording site visits.

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