Service improvements

South Lakeland District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for South Lakeland District Council as a CSV file.

  • South Lakeland District Council (22 012 352)

    Category: Environment and regulation Date: 06-Sep-2023

    Summary

    Mr X complained about the Council’s handling of noise complaints in 2021 and 2022. The Council did not properly investigate the noise reports in 2021 and failed to progress the 2022 reports after the case was transferred to its licensing team in August 2022. It also delayed in responding to the formal complaint and failed to send a written response. The Council will apologise, pay Mr X £200 for the uncertainty caused and make service improvements.

    Service improvements

    The Council will remind staff in its environmental protection and licensing teams of the need to keep service users updated about the action being taken, to check whether the situation is resolved before closing the case, and to confirm in writing when cases are closed.The Council will ensure its complaints team checks that a stage 1 complaint response has been issued, particularly where more than one service area is involved.

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