Service improvements

Sheffield City Council

Showing service improvements between 1 April 2021 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 31 - 35 of 35 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sheffield City Council as a CSV file.

  • Sheffield City Council (21 003 003)

    Category: Housing Date: 26-May-2022

    Summary

    Miss X complains about the Council’s failure to resolve disrepair problems with her temporary accommodation year, its decision to end its homelessness duty and failure to take account of her disability and vulnerability. There was fault in the Council’s handling, some of which has caused Miss X injustice. The Council has agreed to apologise and make a payment to Miss X. It will also provide further training and guidance to relevant staff on the importance of offering and making reasonable adjustments.

    Service improvements

    Training for all relevant staff about the Council's public sector equality duty and the importance of asking about and making reasonable adjustmentswritten guidance for all relevant staff on reasonable adjustments, including how to seek information and examples of adjustments that can be madereview and amend existing staff procedures and applications forms to ensure questions about reasonable adjustments are imbedded in the process when a person approaches the Council as homeless or in need of housing. Revised procedures should include methods for ensuring any reasonable adjustments are clearly recorded and consistently provided.

  • Sheffield City Council (21 000 853)

    Category: Education Date: 01-Nov-2022

    Summary

    We found fault by the Council on Mrs J’s complaint about its failure to reach a decision on whether to issue her son with an Education, health, and care plan within statutory timescales. The Council failed to reach its decision and notify Mrs J of it within the timescale. It also failed to deal with her complaint properly. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to look at why there was a failure to deal with the complaint sent in April 2021 properly and promptly.

  • Sheffield City Council (21 000 037)

    Category: Environment and regulation Date: 24-Apr-2022

    Summary

    The Ombudsman found fault by the Council on Ms J’s complaint about its failure to take enforcement action against noisy neighbours. It failed to provide us with complete records, show it considered and reached a decision on her acoustic report, and failed to show whether officers properly considered and reviewed the case after witnessing two breaches of an abatement notice. The agreed action remedies the injustice caused.

    Service improvements

    The Council agreed to take steps to ensure it knows why there are gaps in the evidence it provided in support of its response to our enquiries.The Council agreed to ensure officers are reminded of the need to have a proper record of their consideration of, and their decision on, evidence provided privately by a complainant, such as an acoustic report.The Council agreed to ensure officers are reminded of the need to have clear records of reviews, and decisions taken on those reviews, after witnessing, or having monitoring equipment evidence, a breach of an abatement notice.The Council agreed to give officers clear updated guidance about the noise procedure it expects them to follow, especially following breaches of abatement notices.

  • Sheffield City Council (21 004 877)

    Category: Transport and highways Date: 10-Dec-2021

    Summary

    Mrs X complained that the Council wrongly decided that a car on her private property was abandoned and removed it. The Council returned the car, and paid Mrs X’s costs. However, Mrs X says she felt she had to dispose of it as she was concerned the Council might take it away again. She says this caused her an injustice as the car had sentimental value and she found the Council’s actions distressing. The Council was at fault and an apology is not sufficient remedy. We have recommended the Council also pay Mrs X a sum to acknowledge her distress.

    Service improvements

    The Council should review its policy on abandoned vehicles, considering whether it should update its policy to include contacting the police when prescribed by the relevant law and amending the number of days it provides for notice to registered keepers.

  • Sheffield City Council (21 001 107)

    Category: Adult care services Date: 04-Jan-2022

    Summary

    Ms C complained about the way the Council responded when she asked the Council to carry out a needs assessment for her father. She said this caused her distress. We found there was fault with the way the Council eventually carried out the needs assessment. The Council has agreed to apologise for this to Ms C and review the way it plans and carries out (refresher) training for its staff on carrying out such assessments.

    Service improvements

    The Council has agreed to review the way it plans, records and monitors (refresher) training of adult social care staff who are responsible for carrying out needs assessments.

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