Service Improvements for Sheffield City Council


There are 44 results

  • Case Ref: 18 016 351 Category: Adult care services Sub Category: Domiciliary care

    • The Council has agreed to work with a Care Provider to ensure: - it has satisfactory procedures in place to ensure the safe administration of medication to users of its services; - it has satisfactory training in place to ensure the safe moving, handling and transfers of users of its services; - it keeps adequate records on its client files of such matters as the user of services’ preference for care workers of a specific gender; how it records concerns or complaints from users of services including those brought to its attention by the Council; - it undertakes prompt investigation into any concerns raised about the practice of individual care workers.
    • The Council has also agreed to take steps to ensure more effective investigation into concerns about care provided on its behalf by domiciliary care providers. This will encompass ensuring that: - its social care staff ensure investigation of concerns raised by users of services which allege serious failings in a Care Provider’s service; - its social care staff maintain oversight where they have asked a Care Provider to look into a user of service’s concern; - officers asked to respond to complaints are reminded of the need to respond to the individual concerns around poor care raised by complainants; as well as considering broader questions of care provider’s policy and practice; • it avoids communication breakdowns between its social care and contracts team.

  • Case Ref: 19 012 436 Category: Transport and highways Sub Category: Parking and other penalties

    • The Council should take steps, including training for relevant staff, to ensure officers progress representations that have been made on time, in the proper way.

  • Case Ref: 19 009 239 Category: Adult care services Sub Category: Assessment and care plan

    • Remind relevant staff that they cannot have an arbitrary ceiling to personal budgets. The £481 is a guide as to what is available within the local market but cannot be the maximum the Council will pay if someone’s needs require a more expensive setting, or a setting within that budget is not available.

  • Case Ref: 19 007 744 Category: Benefits and tax Sub Category: Housing benefit and council tax benefit

    • The Council will review how it contacts claimants when their correspondence about their housing benefit claim has been by email.
    • The Council's benefit portal wrongly allowed people to sign up for email notifications when the Council had not intended this service to be available. The Council has removed that option and will complete the review of the claimants who have signed up for email notifications and take appropriate action.

  • Case Ref: 19 004 255 Category: Education Sub Category: Special educational needs

    • Consider what information it needs from schools when children stop attending and when it should receive this.
    • Consider how it assesses how much education children can access if they are out of school. Its assessments should clearly show what children are receiving and how much more education can be provided
    • Ensure its complaints handling system is robust enough to keep to its own timescales.

  • Case Ref: 19 002 808 Category: Education Sub Category: Special educational needs

    • Ensure parents are informed of their rights to request a full needs assessment as part of the EHCP process.
    • Work with schools, when EHPs are finalised, to ensure all parts can be implemented immediately.
    • Clarify, with the NHS Trust, whether the form requesting information for professional input to an EHCP does, as it stands, allow a full assessment of the child or young person to be carried out.
    • Develop a means of following-up professionals when they are asked for reports for EHCPs but then do not deliver them and identify actions to take.
    • Explain what action it will take, or has taken, to answer complaints in accordance with its guidance.

  • Case Ref: 19 002 255 Category: Adult care services Sub Category: Residential care

    • The Council will remind staff of the importance of keeping accurate and complete records when conducting enquiries under section 24 of the Care Act 2014.

  • Case Ref: 19 000 758 Category: Adult care services Sub Category: Charging

    • As part of the Council’s review of its charging processes to put in place procedures to identify potential system failures; such as random checks.

  • Case Ref: 18 019 236 Category: Education Sub Category: Special educational needs

    • The Council agreed to provide the Ombudsman with details of the improvements in procedures it says it has made around consulting schools as part of the Education Health and Care Plan process .
    • The Council will explain how it proposes to ensure it sends out information about the right of appeal with a final Education Health and Care Plan and records that it has done so.

  • Case Ref: 18 016 372 Category: Adult care services Sub Category: Safeguarding

    • The Council will review how it ensures compliance with medication policies by its commissioned contractors
    • The Council will review how it escalates concerns about contractors.

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