Service improvements

Scarborough Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Scarborough Borough Council as a CSV file.

  • Scarborough Borough Council (22 015 519)

    Category: Planning Date: 18-Jun-2023

    Summary

    The Council was at fault, because its supplementary planning document on affordable housing does not make clear under which circumstances it is intended to apply. This did not cause an injustice to the complainant, but the Council has agreed to add a note to its website to clarify the policy. There is no evidence of fault in any other aspect of the complaint.

    Service improvements

    The Council has agreed to add a note to its website, to clarify the intent behind its supplementary planning document on affordable housing.

  • Scarborough Borough Council (22 014 408)

    Category: Other Categories Date: 13-Apr-2023

    Summary

    Mr X complained the Council delayed reviewing the prices for a local train service. He said the Council's fees meant Disabled people were charged more and that this was discriminatory. The Council failed to give due regard to its duties under the Equality Act 2010 when it delayed reviewing the fees. This caused Mr X avoidable frustration for which the Council will apologise. It will carry out staff training to prevent the fault occurring again and complete its Equality Impact Assessment into the fees.

    Service improvements

    The Council will remind staff they must carry out Equality Impact Assessments without delay.The Council will carry out a survey of users of its local train service. It will use the results of that survey to complete its Equality Impact Assessment. The Council will send the Ombudsman a copy of the assessment.

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