There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Rossendale Borough Council (23 001 651)
Statement Upheld Council tax 19-Sep-2023
Summary: Ms X complained the Council changed the amount she needed to pay towards Council Tax each month. Ms X says the Council’s changes resulted in it failing to take direct debit payments causing an accrual of a large balance. Ms X complained the Council would not allow her to pay off this balance in instalments. We found fault with the Council failing to signpost Ms X to its discretionary Council Tax support or relief services and for failing to consider a discretionary payment arrangement. While we found fault, this fault did not cause a significant personal injustice to Ms X.
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Rossendale Borough Council (23 012 367)
Statement Upheld Private housing 15-Mar-2024
Summary: Ms D says the Council delayed serving an Improvement Notice relating to hazards at her private rental home. We found evidence of fault by the Council and have upheld the complaint and completed the investigation because the Council agrees to pay redress.