Case Ref: 18 001 676 Category: Adult care services Sub Category: Domiciliary care

• Within three months of our final report, the Council has agreed to ensure the care provider has: o trained all staff on the use of its emergency procedures and the procedures to follow when a service user is ill; and o trained all carers on accurate and complete record keeping;
• Within three months of our final report, the Council has agreed to: • review its adult social care complaints procedure to clarify how it deals with complaints against commissioned care providers, and how it will ensure independent investigation of serious complaints; • remind staff involved in adult safeguarding enquiries of the importance of ensuring enquiry reports are factual and accurate; and • provide us with evidence it has taken these actions.