Case Ref: 24 010 609 Category: Education Sub Category: Special educational needs

• The Council agreed to prepare written guidance to cover what happens if parents and carers do not agree suggested changes made at the annual review meeting for their child’s Education Health and Care Plan. To then tell relevant officers about the new guidance and share that guidance with schools and, when needed, parents and carers.
• The Council agreed to review its internal guidance to ensure it clearly sets out the law and procedure for consulting schools about securing a place for a child with an Education Health and Care Plan. To then tell relevant officers about the reviewed guidance.

Case Ref: 24 009 593 Category: Education Sub Category: Special educational needs

• The Council will share with the Ombudsman an update on the steps it has taken and intends to take to address the lack of available childcare provision for children with disabilities and special educational needs in its area.

Case Ref: 23 009 132 Category: Education Sub Category: School transport

• The Council will remind staff sending home to school transport appeal outcome letters to include sufficient detail fully explaining the rationale for the Council’s decisions.

Case Ref: 22 013 373 Category: Education Sub Category: Special educational needs

• The Council has agreed to review it procedures for:a) making referrals for social care assessments required for SEND tribunal proceedings to ensure the appropriate assessment is completed by the appropriate team; andb) arranging health and social care support in cases where it has decided to implement a tribunal’s recommendations and issue guidance about this to relevant staff.

Case Ref: 23 007 709 Category: Environment and regulation Sub Category: Noise

• The Council will review its planning enforcement process to ensure it acts in compliance with the Council's Local Enforcement Plan.
• The Council will provide its staff dealing with planning enforcement with the training on the procedure to follow when investigating potential planning breaches.

Case Ref: 23 002 560 Category: Children's care services Sub Category: Other

• The Council has agreed to review the availability of advocates in the local area so it canprovide accurate information to complainants on its website

Case Ref: 23 002 008 Category: Transport and highways Sub Category: Parking and other penalties

• The Council has agreed to remind relevant staff that the Council should consider the merits of late representations against a penalty charge and explain why it does not accept them. The Council should amend any guidance and template letters to ensure it is not fettering its discretion.
• The Council has agreed to remind relevant staff that where a motorist asks how to provide evidence in support of representations against a penalty charge, the Council should give them the opportunity to provide that evidence before deciding to reject their presentations.

Case Ref: 22 014 091 Category: Education Sub Category: Alternative provision

• The Council will remind staff in its special educational needs and disability service of the importance of providing all relevant information to the special educational needs panel.

Case Ref: 22 010 866 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to provide evidence of the action it has taken to implement the service improvements identified in its complaint investigation.

Case Ref: 22 000 793 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to work with the care home to address the faults identified, especially with regards to the way it communicates with family members.