Case Ref: 25 005 330 Category: Adult care services Sub Category: Safeguarding

• Carry out a review of the service improvement plan to determine whether all actions have been completed/satisfied, and to take appropriate steps to ensure any outstanding actions are completed/resolved.

Case Ref: 25 005 054 Category: Education Sub Category: Special educational needs

• Share with relevant staff the Ombudsman’s good practice guidance on how we expect councils to fulfil their responsibilities to identify and arrange alternative educational provision: Supporting children out of school (October 2025)
• Remind relevant staff by way of a staff briefing or similar, that the Council remains responsible for making decisions about alternative educational provision, even when the child is enrolled at a school.

Case Ref: 25 002 447 Category: Education Sub Category: Special educational needs

• The Council will provide guidance to officers in education about the Council's section 19 duty and the need to ensure any part-time education put in place by schools is properly reviewed.
• The Council will provide guidance to officers dealing with complaints about the need to ensure complaint responses address all the concerns raised. That guidance should make clear where part of the complaint relates to matters which a tribunal will consider it is acceptable to exclude those in the response but that should not mean the remainder of the concerns are not addressed.

Case Ref: 25 000 274 Category: Education Sub Category: Special educational needs

• The Council will provide a copy of its existing SEND improvement plan.

Case Ref: 24 021 532 Category: Education Sub Category: Special educational needs

• Provide a copy of the Council’s plan to improve timeliness across its special educational needs and Education, Health and Care Plan service
• Remind staff of the Council’s duty to carry out Education, Health and Care Plan reviews, and to issue decision letters within the statutory timeframes,
• Remind staff to ensure they retain evidence to demonstrate the service’s consideration of the Council’s section 19 and section 42 duties

Case Ref: 24 018 235 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will review its relevant procedures to ensure reports of nuisance and/or anti-social behaviour are not closed without contact with the complainant to check if the matter has been resolved.
• The Council will review its relevant procedures to ensure an adequate record is kept when complainants are advised of their private right of action under section 82 of the Environmental Protection Act 1990.

Case Ref: 24 005 169 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind relevant staff that they should issue formal decisions acceptinghomeless duties at the earliest opportunity and provide training or guidance asneeded.
• The Council has agreed to remind relevant staff of the matters to consider and record when decidingwhether there is reason to believe an applicant, and particularly a veteran ofthe armed forces, might be in priority need such that an interim duty toaccommodate arises.
• The Council has agreed to remind relevant staff of the duty to complete an assessment and issue apersonalised housing plan when it is satisfied someone is homeless orthreatened with homelessness and provide training or guidance as needed.
• The Council has agreed to remind relevant staff that where it decides a homeless applicant is not inpriority need, it should issue a formal decision setting out the right ofreview and appeal.

Case Ref: 24 003 766 Category: Education Sub Category: Special educational needs

• Remind officers of the Council’s duty to carry out Education, Health and Care Plan reviews, and to issue decision letters and final plans within the statutory timeframes.
• Remind its officers to adhere to the Council’s complaints procedure.
• Carry out a review of its processes to ensure it is carrying out annual reviews, issuing decision notices and finalising amended Education, Health and Care Plans in line with the statutory guidelines.

Case Ref: 24 001 826 Category: Children's care services Sub Category: Looked after children

• The Council agreed to review why the identified delays took place and act to ensure they are not repeated on future cases.
• The Council agreed to review the management failings identified and act to ensure they are not repeated on future cases.

Case Ref: 24 001 120 Category: Transport and highways Sub Category: Highway repair and maintenance

• The Council agreed that it would undertake a review of the communications it has with those who report highway disrepair. This would focus on two issues. First, the quality of information provided to those reporting highway disrepair to see whether it is providing sufficient reasons when closing enquiries. Second, to consider the options given to those reporting disrepair to query or challenge the reply they are given when their enquiry is closed. The Council agreed to report back to us on any action taken, or that it proposed to take, further to this review.