Case Ref: 20 004 150 Category: Housing Sub Category: Homelessness

• Provide evidence of its review of its service approach to translation and translation availability to support service users with language needs. The Council will also ensure this review includes a requirement for officers to explore language needs with service users
• Provide evidence of its review of procedures to ensure requests for medical evidence at the point of the homeless application are followed up and its advice provided to Devon Home Choice partners to ensure offers which could relieve a person’s homelessness are not skipped without reference to the Council.
• Review its procedures for considering requests for review of its decisions under section 202 of the Housing Act 1996 to ensure the delays experienced by Mr X do not recur.

Case Ref: 20 000 871 Category: Children's care services Sub Category: Friends and family carers

• review its guidance on Special Guardianship financial support, and consider whether social work involvement is needed to support Special Guardians in circumstances where there are significant changes in the level of financial support provided
• ensure it tells Special Guardians about changes to their financial support following a means test and provide breakdowns of financial support calculations
• remind its staff of the guidance and its procedures in place to ensure this is adhered to at all times