Case Ref: 20 010 029 Category: Adult care services Sub Category: Charging

• Remind relevant staff of the importance to inform residents of their right of appeal if they disagree with the outcome of the financial assessment.

Case Ref: 20 001 753 Category: Adult care services Sub Category: Other

• The Council and Pennine Care NHS Foundation Trust will review the case from a safeguarding perspective to identify any learning points. They will write to the complainant with the outcome of the review. This should include explaining any learning identified by the review and any further actions taken.
• The Council will review its Corporate Records Management Policy and Retention Schedule to ensure it allows for the retention, where appropriate, of significant correspondence relating to the registration of a death.