Case Ref: 22 015 896 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will remind relevant staff about the correct threshold for the antisocial behaviour case review procedure.

Case Ref: 22 010 942 Category: Planning Sub Category: Planning applications

• The Council failed to properly consider a planning application potentially causing injustice to others who live close to the development. The Council agreed to attempt to negotiate with the developer to improve screening. The Council should offer to pay for the costs of screening and other necessary works.
• The Council should review its use of standard paragraphs in planning case officer reports to ensure that site specific details and reasons are included.
• The Council will consider whether it has the staff to deliver an adequate service and that staff have the support necessary to carry out their work.
• The Council will report our findings and the outcome of the review of its use of standard paragraphs in planning case officer reports to its relevant scrutiny committee so it can have oversight of any changes that are made.

Case Ref: 21 017 997 Category: Housing Sub Category: Allocations

• The Council should ensure that it corrects the fault with its housing allocation automatic bidding system, so that the correct floor level is selected when it makes bids on applicants’ behalf.

Case Ref: 22 001 758 Category: Planning Sub Category: Planning applications

• The planning officer did not refer specifically to the comments made by a neighbour in his report. The Council has agreed to provide details of training for planning officers.

Case Ref: 21 015 998 Category: Children's care services Sub Category: Child protection

• The Council will review its processes to ensure it completes investigations under the children's statutory complaints process within statutory timescales.

Case Ref: 21 011 766 Category: Adult care services Sub Category: Safeguarding

• The Council has agreed to produce a procedure or guidance for relevant staff on addressing unacceptable behaviour from service users. This should include ensuring that the service user is aware of the behaviour in issue and advised of the potential consequences of any continued unacceptable behaviour.

Case Ref: 21 011 559 Category: Other Categories Sub Category: Commercial and contracts

• The Council agreed to adopt, and publish on its website, a policy about the use of its land by residents for off road parking.

Case Ref: 21 009 137 Category: Children's care services Sub Category: Disabled children

• The Council has agreed to review how it ensures that up to date care plans are completed before any transition to new services, and how it communicates this with professionals and parents/guardians before the transition.

Case Ref: 21 006 778 Category: Environment and regulation Sub Category: Licensing

• The Council has agreed to remind staff, through appropriate training, and across departments where necessary, of the criteria for different licence types - in particular the criteria for pedlar's licences, street trading permits and concession licence agreements.

Case Ref: 21 004 239 Category: Education Sub Category: Special educational needs

• The Council will put in place new procedures to ensure proper oversight of its Education, Health and Care Plan review process.
• The Council has agreed to check the correct Education, Health and Care Plan review process has been followed over the previous 12 months for other children at the school in question.