Case Ref: 21 001 827 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will remind relevant officers of the need to keep appropriate records of contact with service users.
• The Council will remind relevant officers of the public sector equality duty and their responsibility to consider whether to make reasonable adjustments if people with disabilities have problems using the service.

Case Ref: 20 010 205 Category: Planning Sub Category: Planning applications

• The Council will correct the unclear wording in the constitution.

Case Ref: 20 006 305 Category: Benefits and tax Sub Category: Council tax

• The Council has agreed to produce guidance for relevant staff on how to identify a request for s13A discretionary relief from council tax.

Case Ref: 19 017 866 Category: Planning Sub Category: Planning applications

• The Council will improve its case handling procedures.

Case Ref: 19 017 603 Category: Adult care services Sub Category: Domiciliary care

• The Council agreed to remind staff about providing full information on charging and keeping suitable records.
• The Council agreed to review the way a care provider's daily logbooks are kept and stored.

Case Ref: 19 006 334 Category: Transport and highways Sub Category: Traffic management

• The Council agreed to take steps to ensure staff keep a written record of any complaint responses provided by phone in future.