There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Northamptonshire County Council (20 010 011)
Statement Upheld Charging 22-Feb-2022
Summary: Mr B complains that the Council overcharged his late mother for her domiciliary and residential care. The Ombudsman considers that there were errors in the financial assessment for Mr B’s mother’s residential care and, as a result, she should have been charged more for her care. The Ombudsman considers the Council agreeing to write off the additional charges is a suitable remedy.
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Northamptonshire County Council (20 011 542)
Statement Upheld Special educational needs 06-Dec-2021
Summary: The Council was at fault because there was delay of 2 months in issuing an Education, Health and Care plan. The delay caused stress and uncertainty for Mrs X, but her son was already receiving provision through high needs funding in school. To remedy the injustice, the Council will apologise and make the payment set out in this statement.