Service improvements

North Norfolk District Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for North Norfolk District Council as a CSV file.

  • North Norfolk District Council (22 015 516)

    Category: Environment and regulation Date: 17-Aug-2023

    Summary

    There was fault by the Council. It did not properly engage with its powers to tackle antisocial behaviour. It did not have proper regard of its duties under the Equality Act 2010. The Council properly investigated whether the noise Miss B was suffering from her neighbour was a noise nuisance. Miss B was caused distress and uncertainty. The Council did not always deal with the complaints made properly and this caused her representative time and trouble. I have recommended a remedy to take account of the impact on Miss B and her representative.

    Service improvements

    Review its antisocial behaviour response and update its policy accordingly. This should include how it will review its own ASB powers to respond to reports of ASB in the context of the Community Safety Partnership.Deliver training to the relevant officers on the Council’s duties under the Equality Act 2010 especially with regard to its anticipatory duty to make reasonable adjustments, not to discriminate and the Public Sector Equality Duty.Remind staff how to handle complaints in accordance with the complaints policy to take account of the faults identified. This should include that service requests and formal complaints be properly identified and the Council is clear with complainants about this.Share this decision statement with relevant staff.

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