Service improvements

North Norfolk District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for North Norfolk District Council as a CSV file.

  • North Norfolk District Council (21 016 308)

    Category: Other Categories Date: 13-Sep-2022

    Summary

    Ms X complains the Council has not given due regard to its duty under the Equality Act to ensure her local leisure centre is autism friendly. Ms X complains this means her and other people with autism have been excluded from services. The Ombudsman does not find fault with the Council for how it considered its duty under the Equality Act. The Ombudsman does find fault with the Council for how it handled Ms X’s complaint. The Council has agreed to pay a financial remedy and implement a service remedy.

    Service improvements

    The Council has agreed to review how it ensures complaints that are submitted with FOI requests are considered and responded to under the complaint’s procedure.

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