Case Ref: 24 013 002 Category: Planning Sub Category: Planning applications

• The Council has agreed to provide training to all members of the planning committee reminding them of the basic principles of good decision-making, including the need to record clear reasons for all decisions particularly where the decision is contrary to the officer’s recommendation.

Case Ref: 24 010 073 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to work with the NHS Integrated Care Board and Care Plus Group Ltd (who delivered the services on the Council's behalf), to produce a dated action plan of any changes it will make to relevant policies, processes, and staff training, to address the faults identified with care assessment and planning, and complaint handling.

Case Ref: 24 007 895 Category: Children's care services Sub Category: Child protection

• The Council agreed to remind Local Authority Designated Officers and relevant officers of the need to ensure recommended action from previous Allegation Management Meeting's are shown to have been actively considered and decided.
• The Council agreed to remind minute takers of Allegation Management Meeting's of the need to accurately record who is in attendance.

Case Ref: 24 008 520 Category: Education Sub Category: Special educational needs

• The Council will remind staff within its Special Educational Needs and Disabilities Department that final responsibility for securing Education, Health and Care Plan provision and ensuring plans are reviewed on time lies with the Council.

Case Ref: 24 002 470 Category: Children's care services Sub Category: Child protection

• The Council agreed to identify why no referral was made to the Local Authority Designated Officer in 2021 and ensure relevant officers are reminded of the need to consider making one in line with Council policies.
• The Council agreed to remind officers of the importance of clearly recording decisions about whether a claim is a concern or allegation under its policies.
• The Council agreed to remind Local Authority Designated Officers and relevant officers of the need to ensure recommended action from previous Allegation Management Meetings are shown to have been actively considered and decided.
• The Council agreed to act to ensure all those subject to Local Authority Designated Officer decisions are sent the decision promptly.
• The Council agreed to remind minute takers of Allegation Management Meetings of the need to accurately record who is in attendance.

Case Ref: 23 007 291 Category: Children's care services Sub Category: Child protection

• The Council has agreed to send us an action plan which sets out how, in future, it will avoid making similar mistakes in record-keeping, risk management and complaints-handling.

Case Ref: 23 005 356 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to update the information on its website, and that of the organisation which provides its adult social work services, about how to complaint about adult social work in the Council's area. It will ensure that the information is accurate and directs potential complainants to details of the relevant complaints procedure.

Case Ref: 22 004 590 Category: Adult care services Sub Category: Assessment and care plan

• Within three months of the final decision the Council should create a specific, measurable, realistic and timeboundaction plan to address the factors which led to delays in assessing the service user's need for s117 aftercare, withthe aim of reducing the chance of recurrences.

Case Ref: 21 019 060 Category: Adult care services Sub Category: Assessment and care plan

• The Council will amend its financial assessment outcome template letters to ensure these provide contact details for who to complain to.
• The Council will remind staff working in Adult Social Care of their duty to provide clear and transparent information on charging in a format suitable for the service user to understand.
• The Council will act to ensure Adult Social Care staff are aware of the Ombudsman’s expectation that they act without undue delay; a lack of action over a number of months is likely to amount to fault.