Service Improvements for North East Lincolnshire Council

There are 14 results

  • Case Ref: 21 006 830 Category: Adult care services Sub Category: Domiciliary care

    • The Council has agreed to share this decision with the care provider and discuss the faultidentified. It should review whether further action needs to be taken by thecare provider
    • The care provider should review how staff record visits where caremay overlap between two or more people. This should include a process andpolicy to ensure that care is not charged for twice.

  • Case Ref: 19 012 848 Category: Children's care services Sub Category: Disabled children

    • The Council has agreed to: (a) establish a review mechanism for decisions to refuse requests for Direct Payments; (b) ensure its staff are aware of the review mechanism; and (c) ensure its decision letters and any similar literature explain how to request a review.

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