Case Ref: 25 011 975 Category: Education Sub Category: School admissions

• The Council has agreed to review its admissions policy to ensure that in the future, requests for admission outside of chronological age group are considered in line with the relevant law and guidance

Case Ref: 25 006 747 Category: Education Sub Category: Special educational needs

• The Council have agreed to implement staff training to ensure officers are aware of the Council’s duty to maintain oversight of securing provisions set out in EHC plans

Case Ref: 25 005 477 Category: Education Sub Category: Special educational needs

• The Council will review its process for sending out amended Education, Health and Care Plans to make sure these are always sent to parents and young people when they are finalised, with a covering decision letter. It will identify any improvements it can make to this process to prevent the fault from this complaint happening again. It will send us the outcome of its review and, if applicable, send us a timebound plan of when it will make any changes
• Through email or a staff briefing, the Council will remind relevant staff of the legal duty to ensure the bulk of a child or young person’s special educational provision in their Education, Health and Care (EHC) Plan should be in place within five weeks of a Tribunal’s order to amend the EHC Plan. In particular, it will remind staff this means the Council should not wait until after the final amended EHC Plan is issued to start the process of securing special educational provision.

Case Ref: 24 022 292 Category: Housing Sub Category: Allocations

• Within four weeks of our final decision, the Council will:· Remind Reviewing Officersto:o Ensure reasons for their decision are included in the review in linewith the statutory guidance. o Ensure they direct housing applicants to the correct process tochallenge a banding decision, in line with the Council’s Allocations Policy.

Case Ref: 24 022 038 Category: Education Sub Category: Special educational needs

• The Council will take action to ensure the specialist placement allocation panel keeps a note of its decisions.
• The Council will hold a training session for officers in its education department. That training should cover the Council’s section 19 duties and its role in arranging and monitoring alternative provision.

Case Ref: 24 022 016 Category: Children's care services Sub Category: Adoption

• The Council will devise an action plan setting out how it will comply with the timescales in the children's statutory complaint procedure.
• The Council will provide us with a report of all statutory children's complaints received between 1 October 2025 and 1 October 2026. The report should be anonymised and include the date each complaint was received and the dates of responses under each stage of the procedure.

Case Ref: 24 018 449 Category: Transport and highways Sub Category: Traffic management

• The Council has agreed to remind officers of the need to keep notes of ongoing cases to ensure matters can be picked up promptly in the event of unexpected absence and delays avoided.

Case Ref: 24 018 294 Category: Education Sub Category: Alternative provision

• The Council should share a copy of our Out of school, out of sight? focus report to relevant staff. It should highlight key points to ensure officers are aware of their responsibilities in relation to the Section 19 duty. This should include that it is the Council’s ultimate duty to arrange alternative provision, what factors they should consider when deciding if there is a duty for it to act, including assessing the child’s individual needs and circumstances. It should also remind staff to properly record its reasons for decisions made at the time.

Case Ref: 24 014 921 Category: Education Sub Category: Special educational needs

• The Council will:•remind officers dealing with children out of school of the need to ensure any alternative provision is sufficient to meet the Council’s section 19 responsibility and to ensure the number of hours provided is kept under review;•remind officers dealing with children who are out of school about the need to keep parents up to date with what is happening.

Case Ref: 24 012 832 Category: Housing Sub Category: Homelessness

• consider making a record of housing (temporary accommodation) panel meetings
• consider the LGSCO guide for practitioners: unsuitable temporary accommodation and set out what improvement actions will be taken