Case Ref: 23 009 542 Category: Planning Sub Category: Other

• The Council has agreed to create a process for considering requests to release restrictive covenants on previously council owned land.

Case Ref: 23 000 946 Category: Children's care services Sub Category: Disabled children

• The Council and NHS Integrated Care Board (ICB) will work together to provide an action plan with details of the review of their continuing care procedures to ensure assessments are carried out in a joined up and holistic way, in line with the National Framework for Children and Young People's Continuing Care. This review should address how the organisations will ensure assessments represent a holistic and multi-agency consideration of a child's needs alongside those of their family. The results of this review, and details of any remedial action take, should be shared with the Children and Young People Scrutiny Committee and the Ombudsmen when completed.

Case Ref: 23 013 702 Category: Adult care services Sub Category: Assessment and care plan

• Review the current policy for allocation and monitoring of social care assessment. If service improvements are needed, form a clear action plan. The Council should share the outcome of the review and any action plan with the Ombudsman.
• Share this decision with relevant staff

Case Ref: 23 006 683 Category: Education Sub Category: Special educational needs

• The Council will review the commissioning arrangements around the provision of SALT once an EHC plan is finalised to ensure this is provided promptly when internal providers are not available.

Case Ref: 23 006 330 Category: Children's care services Sub Category: Adoption

• The Council will review its handling of statutory children's complaints to ensure it complies with the timescales for each stage of the procedure.
• The Council will provide its staff dealing with the Children's Services complaints with the training on the statutory children's complaint procedure and in particular who is eligible to bring complaint under this procedure.

Case Ref: 23 003 251 Category: Adult care services Sub Category: Assessment and care plan

• Remind relevant staff of the need to clearly explain financial assessments to appropriate people.
• •Remind relevant staff of the need to complete timely care and support reviews.

Case Ref: 23 001 817 Category: Housing Sub Category: Homelessness

• Share this decision with relevant staff.
• Reviewthe current policy for allocation and monitoring of social care assessment. If serviceimprovements are needed, form a clear action plan. The Council should share theoutcome of the review and any action plan with the Ombudsman.

Case Ref: 22 008 881 Category: Housing Sub Category: Allocations

• The Council will ensure review requests for Housing Register applications are considered by an officer senior to the original decision maker or by a panel not including the original decision maker.
• The Council will provide training to the staff dealing with Housing Register applications and review requests on the distinction between matters considered as part of reviews and matters which should be taken through the Council's corporate complaints process.
• The Council will prepare a plan of action for dealing with the overdue corporate complaints.

Case Ref: 22 010 046 Category: Transport and highways Sub Category: Street furniture and lighting

• The Council will update the Ombudsman on how each of its improvements that it has advised it is implementing are functioning.

Case Ref: 22 008 122 Category: Planning Sub Category: Enforcement

• The Council will give guidance to all relevant officers about the need to ensure enforcement closure letters provide enough information for complainants to understand which case has been closed (if more than one) and the reasons why the Council has decided enforcement action is not appropriate.