Middlesbrough Borough Council

Annual statistics ?Find out more about annual statistics

Annual letters

We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.

Annual letter archive

Public reports ?Find out more about public reports

In the last five years, the Ombudsman has published the following public interest reports against Middlesbrough Borough Council

No public reports published

Service improvements ?Find out more about service improvements

Since April 2018, the Council has agreed to make the following improvements to its services following an investigation by the Ombudsman:

Case reference: 20 003 452

Category: Children's care services

Sub Category: Child protection

  • The Council should review complaints about children’s services which have been dealt with through the Council’s corporate complaints process over the past 12 months to ensure these have been dealt with under the correct process.
  • The Council should arrange for relevant staff to have training in handling complaints about children’s services.

Case reference: 19 010 587

Category: Planning

Sub Category: Planning applications

  • The Council should remind planning officers that the Council can impose conditions on land outside the application site which is controlled by the applicant where appropriate.
  • The Council should remind officers to investigate complaints from local people about decisions to grant planning permission and issues relating to planning enforcement where no appeal rights exist.

Case reference: 19 001 260

Category: Environment and regulation

Sub Category: Cemeteries and crematoria

  • The Council has agreed to review its procedures to ensure all co-owners of memorial vaults are consulted before ashes are removed or scattered and provide training on this procedure to its staff.

Case reference: 17 014 778

Category: Adult care services

Sub Category: Other

  • The Council has agreed to work with the Housing Association to review its procedures to: - ensure that clear, written information is provided to tenants about support services before they have to agree their tenancy; and - ensure tenancy support agreements are available, explained and signed by all tenants before starting their tenancy.


Service improvements agreed by Middlesbrough Borough Council

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Last updated: 4 April 2015

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