Service improvements

Middlesbrough Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Middlesbrough Borough Council (22 009 914)

Category: Other Categories Date: 04-Apr-2023

Summary

Mrs B complained that the Council repeatedly failed to meet her reasonable adjustments when communicating with her about her son C. We found some fault in the Council’s actions. The Council has agreed to pay her £100 and take steps to ensure Mrs B’s reasonable adjustments are met in the future. We have not found fault with the operation of the complaints procedure.

Service improvements

The Counci lhas agreed to remind all staff who communicate with Mrs B in the children’s services, SEN and complaints teams of her reasonable adjustments, make a note on all her relevant files of the adjustments and ensure they are met as far as possible when communicating with her by email and sending hard copy documents by post.

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