Service improvements

Middlesbrough Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Middlesbrough Borough Council as a CSV file.

  • Middlesbrough Borough Council (21 019 061)

    Category: Children's care services Date: 04-Sep-2022

    Summary

    The complainant (Mrs X) said the Council failed to support her when her niece (Y) was placed in her care. We find fault with the Council for refusing to consider Mrs X’s complaint through its children’s statutory complaint procedure. This caused Mrs X injustice. The Council agreed to apologise, to make a payment to recognise time and trouble when pursuing Mrs X’s complaint and to carry out the children’s statutory complaint procedure. The Council will also provide some training to its staff dealing with the Children Services complaints.

    Service improvements

    The Council will provide its staff dealing with the Children's Services complaints with the training on the criteria for applying children's statutory complaint procedure.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings