Service improvements

Middlesbrough Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Middlesbrough Borough Council as a CSV file.

  • Middlesbrough Borough Council (21 002 324)

    Category: Children's care services Date: 15-Dec-2021

    Summary

    Ms X complained the Council failed to listen to concerns she had about the care received by her sister, Ms S, from their parents. Ms X also complained the Council failed to accept her as Ms S’s representative and restricted how she communicated with the Council. The Council was at fault when it failed to properly consider whether Ms X was a suitable representative for Ms S. It has agreed to reconsider the matter in line with the statutory children’s complaints procedures. There was no fault in the communication plan the Council set up with Ms X.

    Service improvements

    The Council agreed to remind relevant staff of the requirements of the Children Act and Children’s Statutory Complaints Procedures when considering if someone is a suitable representative.

  • Middlesbrough Borough Council (20 009 730)

    Category: Children's care services Date: 09-Jul-2021

    Summary

    The Council was at fault for failing to properly communicate its decision about Mr X’s Supported Lodging application. This left Mr X unsure about the Council’s decision making and caused him to complain. The Council has agreed to our recommendations to remedy the injustice caused.

    Service improvements

    Ensure staff from the Family Placement Team are reminded of the need to ensure all decision on Supported Lodgings Applications are communicated to applicants in writing.

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