There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Middlesbrough Borough Council (24 002 339)
Statement Upheld Alternative provision 07-Apr-2025
Summary: Miss X complains the Council delayed arranging a school place or alternative provision for Child Y, which meant they were without education for a year. We find fault with the Council for the delay in assigning Child Y a school place, and for failing to arrange alternative provision meanwhile. We also find fault with the Council for its complaint handling. The Council has agreed to make financial payments in recognition of the distress and missed provision, as well as carry out service improvements.
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Middlesbrough Borough Council (24 013 074)
Statement Upheld Looked after children 15-Jul-2025
Summary: Mr X complained the Council failed to recognise his immigration status when he was a looked after child and failed to renew his visa before it expired. Mr X said this meant he overstayed his visa and is unable to apply for indefinite leave to remain for some years. Mr X says, as a result, he cannot afford to go to university as he will be charged as an overseas student and the delays caused significant distress. Mr X would like the Council to meet his education costs. There was fault in the way the Council did not complete the actions from the statutory complaint procedure. This frustrated Mr X. The Council has agreed to apologise, complete the actions from the statutory complaint process and provide guidance to its staff.
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Middlesbrough Borough Council (24 018 776)
Statement Upheld Special educational needs 01-Sep-2025
Summary: Mrs X complained the Council failed to provide education for her child Y. She also complained about how it handled Y’s Education, Health and Care Plan. The Council was at fault. Action taken by the Council prior to, and during, the course of, this investigation has provided suitable remedy for the injustice caused to Y. No further recommendations will be made.
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Middlesbrough Borough Council (25 018 015)
Statement Upheld Other 26-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to refund a notice appointment fee. The Council has now agreed to refund the fee and has updated its terms and conditions.