Service improvements

Mendip District Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Mendip District Council as a CSV file.

  • Mendip District Council (21 002 707)

    Category: Environment and regulation Date: 24-Oct-2021

    Summary

    Mr Y complains the Council has regularly missed his refuse collections over the last six years and failed to resolve the problem, despite making numerous complaints. We find fault by the Council for how long it took to resolve the problem. The Council has agreed to apologise to Mr Y and look at lessons that can be learnt from this case.

    Service improvements

    • Review its policy of handling complaints about refuse collections to ensure appropriate measures are in place for responding to complainants and resolving any problems in a timely manner. Share the outcome of this review and lessons learnt with all Council officers involved in handling refuse complaints;• Write to its refuse collection contractor, SUEZ, to remind it of the Council’s expectations for refuse collection and any complaint handling it takes part in on behalf of the Council.

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