Case Ref: 19 013 748 Category: Adult care services Sub Category: Domiciliary care

• The Council will reflect on the issues raised in this decision statement and identify any areas of service improvement. The Council should prepare a short report setting out what the Council intends to do to ensure similar problems not reoccur. This report should be sent to the Ombudsman.

Case Ref: 19 013 367 Category: Education Sub Category: Other

• The Council has agreed to tell parents when the it receives a referral to the Fair Access Panel and invite representations.
• The Council has agreed to review the Fair Access Protocol Terms of Reference to ensure it meets the requirements of the School Admissions Code.
• The Council has agreed to ensure the revised Fair Access Protocol Terms of Reference preserves the distinctions between children without a school place and those with a place.

Case Ref: 19 011 284 Category: Adult care services Sub Category: Transition from childrens services

• The Council agreed to carry out a review of its child to adult care services policy to ensure it complies with statutory guidance.

Case Ref: 19 007 005 Category: Adult care services Sub Category: Residential care

• The Council will remind staff of the statutory guidance on care and support plan reviews, particularly around the need for light-touch reviews and acting on annual reviews.