Case Ref: 21 001 977 Category: Education Sub Category: Special educational needs

• The Council agreed to remind relevant staff that they have a duty to ensure that suitable alternative educational provision is made for children who are deemed otherwise unable to attend school and that this should be full-time or its equivalent unless inappropriate for the child.
• The Council agreed to remind relevant staff that they should remain in communication with parents when consulting with schools ensuring parents are made aware of the schools being consulted with and the outcome of the consultations.

Case Ref: 20 011 297 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind relevant staff that Personalised Housing Plans must be kept under reviewand updated, as a minimum, with any change in duty.
• The Council has agreed to remind relevant staff of the importance of recording any discussion of anddecisions about offers of interim and temporary accommodation.

Case Ref: 20 009 614 Category: Housing Sub Category: Homelessness

• Remind relevant staff of low threshold for accepting homelessness applications
• Complete quality review of a sample of records to check information has been fully recorded
• Review internal procedure to ensure regular quality monitoring of a sample of records for all housing officers takes place

Case Ref: 20 009 004 Category: Housing Sub Category: Private housing

• The Council will remind officers who investigate complaints that the Council is responsible for any errors or omissions by contractors who carry out functions on its behalf.

Case Ref: 20 003 839 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council agreed to review its policy on dealing with noise nuisance complaints to ensure it properly considers its use of discretion to investigate noise nuisance complaints which may fall outside its current policy requirements.

Case Ref: 18 016 503 Category: Children's care services Sub Category: Looked after children

• The Council will carry out training for social workers on section 20 placements and what that means in terms of involving those with parental responsibility in decision-making, particularly around contact.
• The Council will carry out training for social workers on the procedure to follow when concerns have been raised about treatment of young people in placements.
• The Council will remind officers of the need to ensure detailed case recordings are made to explain the Council’s decision-making when identifying a suitable placement, including a record of why alternative placements have not been considered appropriate.