Case Ref: 22 002 751 Category: Housing Sub Category: Homelessness

• The Council will send a reminder to officers dealing with homeless applicants to ensure they are aware of the need to:carry out the actions, including appointments, set out in personal housing plans; andensure applicants accepted as homeless and in priority need are provided with temporary accommodation when the Council has decided the current accommodation is unsuitable.

Case Ref: 22 006 798 Category: Housing Sub Category: Homelessness

• The Council should provide evidence to show how it has used the learning from the case to inform training for staff and review procedures.

Case Ref: 21 018 485 Category: Housing Sub Category: Allocations

• The Council has agreed to show it has reminded its housing officers that: the Council should make its own decisions on medical priority and demonstrate that it has considered the recommendations of the medical assessor in the context of the Council's allocations scheme;its priority banding review decisions should say clearly why the Council has reached its decisions with reference to the evidence and its allocations policy; and the importance of the Council's banding decisions assessing and responding to any risks identified by applicants that arise from the property.

Case Ref: 21 015 188 Category: Housing Sub Category: Other

• The Council will remind relevant staff about its Homeless Prevention Fund process and, in particular, the need to clearly advise applicants they must not enter any binding agreements or pay any money without confirmation the Council will pay the deposit and first month's rent in advance.
• The Council will remind relevant staff of the need to ensure appropriate checks are made before ending the (homelessness) relief duty and ensure its decision is confirmed in writing, with information about review rights.

Case Ref: 21 015 170 Category: Housing Sub Category: Homelessness

• Remind staff of the importance of keeping to timescales when making homelessness decisions.
• Review procedures within Regulatory Services in respect of when to close cases and how to notify tenants of this.

Case Ref: 21 015 032 Category: Adult care services Sub Category: Assessment and care plan

• consider any lessons learned about how to meet the needs of a parent with learning disabilities. The Council should review whether any changes are needed to relevant policies, staff guidance and staff training to reflect any lessons learned about sourcing bespoke provision and meeting needs that are not the generic ones they normally meet.

Case Ref: 21 013 962 Category: Environment and regulation Sub Category: Refuse and recycling

• remind relevant staff to be open and honest with citizens about the requirements of its services.

Case Ref: 21 009 309 Category: Housing Sub Category: Allocations

• The Council has agreed to remind relevant staff that decisions should be recorded with sufficient detailto be able to inform future decisions and actions.
• The Council has agreed to ensure frontline staff are aware that a homeless application can be made to anydepartment and refer people who indicate they may be homeless or threatenedwith homelessness to the relevant department and provide guidance or training asnecessary.

Case Ref: 21 001 977 Category: Education Sub Category: Special educational needs

• The Council agreed to remind relevant staff that they have a duty to ensure that suitable alternative educational provision is made for children who are deemed otherwise unable to attend school and that this should be full-time or its equivalent unless inappropriate for the child.
• The Council agreed to remind relevant staff that they should remain in communication with parents when consulting with schools ensuring parents are made aware of the schools being consulted with and the outcome of the consultations.

Case Ref: 20 011 297 Category: Housing Sub Category: Homelessness

• The Council has agreed to remind relevant staff that Personalised Housing Plans must be kept under reviewand updated, as a minimum, with any change in duty.
• The Council has agreed to remind relevant staff of the importance of recording any discussion of anddecisions about offers of interim and temporary accommodation.