Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (25 020 391)

    Category: Environment and regulation Date: 23-Jun-2026

    Summary

    We will not investigate this complaint about the Council issuing a fixed penalty notice to Ms X. This is because the Council has provided a suitable remedy to recognise the injustice caused by the delays.

    Service improvements

    The Council will remind relevant staff of the importance of clearly identifying the alleged offence, explaining decisions in plain and accurate language, maintaining appropriate records. and demonstrating consideration of guidance.The Council will review internal processes to ensure greater consistency and transparency in enforcement decision-making and improved quality assurance of correspondence issued to residents.

  • London Borough of Waltham Forest (25 008 275)

    Category: Environment and regulation Date: 12-May-2026

    Summary

    Mr X complained on behalf of Ms Y and Mr Z about how the Council dealt with its investigation into complaints about an alleged noise disturbance from their property which was submitted by their neighbour. There was fault by the Council for its failure to decide whether a statutory noise nuisance existed. The Council will take action to remedy the injustice caused.

    Service improvements

    Assign a senior officer to review this case and identify why decisions were not made on whether a statutory noise nuisance existed. The Council should provide an action plan to prevent future occurrence.

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