Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 5 of 5 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (25 020 391)

    Category: Environment and regulation Date: 23-Jun-2026

    Summary

    We will not investigate this complaint about the Council issuing a fixed penalty notice to Ms X. This is because the Council has provided a suitable remedy to recognise the injustice caused by the delays.

    Service improvements

    The Council will remind relevant staff of the importance of clearly identifying the alleged offence, explaining decisions in plain and accurate language, maintaining appropriate records. and demonstrating consideration of guidance.The Council will review internal processes to ensure greater consistency and transparency in enforcement decision-making and improved quality assurance of correspondence issued to residents.

  • London Borough of Waltham Forest (25 014 048)

    Category: Housing Date: 29-Jul-2026

    Summary

    The Council was at fault for the way it handled Ms X’s request for medical priority and for the time taken to carry out a review of its decision. The Council was also at fault for delays in complaint handling. As a result Ms X cannot be sure the Council has considered her circumstances properly and has experienced anxiety and frustration. The Council agreed to apologise and make a payment to Ms X.

    Service improvements

    The Council should consider why it took so long to respond to this complaint at stage 2 and whether it can make any changes to how it handles complaints so these delays do not reoccur. The Council should report back to the Ombudsman detailing any improvements it intends to make.

  • London Borough of Waltham Forest (25 010 809)

    Category: Housing Date: 14-Jun-2026

    Summary

    We have upheld Miss X’s complaint about how the Council handled the review of her housing band decision. The Council agreed a proportionate remedy and service improvements which removed the need for us to investigate.

    Service improvements

    relevant staff should review our good practice guidance

  • London Borough of Waltham Forest (25 008 275)

    Category: Environment and regulation Date: 12-May-2026

    Summary

    Mr X complained on behalf of Ms Y and Mr Z about how the Council dealt with its investigation into complaints about an alleged noise disturbance from their property which was submitted by their neighbour. There was fault by the Council for its failure to decide whether a statutory noise nuisance existed. The Council will take action to remedy the injustice caused.

    Service improvements

    Assign a senior officer to review this case and identify why decisions were not made on whether a statutory noise nuisance existed. The Council should provide an action plan to prevent future occurrence.

  • London Borough of Waltham Forest (25 002 671)

    Category: Education Date: 12-Apr-2026

    Summary

    We found fault on Mrs Y’s complaint about the Council failing to ensure her son, Z, received provision set out in the Education, Health and Care plan. There was a repeated failure to ensure Z received the provision from two schools, provide the correct level of funding, along with a failure to meet statutory timescales for the annual review process. The Council agreed to send an apology for the failings, pay a symbolic payment for the injustice caused, as well as a payment towards private tuition costs. It would carry out a review to ensure no future repetition of the failures found.

    Service improvements

    The Council agreed to review commissioning arrangements for occupational therapists,speech and language therapists, and those providing dyslexia support to ensure areadily available pool of services to ensure unbroken provision.The Council agreed to review why the delays with the annual review process happened andtake action to ensure they cannot be repeated in the future.The Council agreed to review why the correct level of funding was not made to the schoolinitially and take action to ensure this cannot be repeated in the future.

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