Service improvements

London Borough of Waltham Forest

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Waltham Forest as a CSV file.

  • London Borough of Waltham Forest (25 002 671)

    Category: Education Date: 12-Apr-2026

    Summary

    We found fault on Mrs Y’s complaint about the Council failing to ensure her son, Z, received provision set out in the Education, Health and Care plan. There was a repeated failure to ensure Z received the provision from two schools, provide the correct level of funding, along with a failure to meet statutory timescales for the annual review process. The Council agreed to send an apology for the failings, pay a symbolic payment for the injustice caused, as well as a payment towards private tuition costs. It would carry out a review to ensure no future repetition of the failures found.

    Service improvements

    The Council agreed to review commissioning arrangements for occupational therapists,speech and language therapists, and those providing dyslexia support to ensure areadily available pool of services to ensure unbroken provision.The Council agreed to review why the delays with the annual review process happened andtake action to ensure they cannot be repeated in the future.The Council agreed to review why the correct level of funding was not made to the schoolinitially and take action to ensure this cannot be repeated in the future.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings