There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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London Borough of Tower Hamlets (25 003 267)
Statement Upheld Parking and other penalties 18-Aug-2025
Summary: We will not investigate this complaint about the Council pursuing recovery action for an unpaid penalty charge notice when the complainant had a ‘breathing space’ agreement in place. The Council proposed satisfactory action to address the complaint, in accordance with the complainant’s desired outcome.
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London Borough of Tower Hamlets (25 004 005)
Statement Upheld Homelessness 06-Feb-2026
Summary: The Council was at fault for the delay in deciding if it owed Ms X a homelessness duty and in issuing a decision with appeal rights. The Council has apologised to Ms X and has already made service improvements. This is an appropriate remedy for the frustration caused.