Case Ref: 21 014 290 Category: Adult care services Sub Category: Charging

• Create an explicit and publicly accessible policy of what other types of security the Council is willing to consider in addition to a first charge, in accordance with the requirements of the care and support statutory guidance.
• Tell relevant staff of the requirements in the care and support statutory guidance section 9.30 detailing the minimum information it must explain, including the types of security it is prepared to accept. The Council may need to issue some interim guidance to staff on this issue until the required policy is complete.

Case Ref: 21 013 254 Category: Adult care services Sub Category: Assessment and care plan

• Explain what it will do toprevent staff absence delaying any part of the assessment process in future.
• Explain what it will do toprevent staff absence delaying any part of the assessment process in future.

Case Ref: 20 008 335 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to complete refresher training for front line staff on how to deal with a complaint made directly to staff rather than to the complaints team.

Case Ref: 20 006 932 Category: Children's care services Sub Category: Other

• The Council will: • Consider how it will ensure it meets its duties for reasonable adjustments under The Equality Act 2010. It should consider whether it needs a separate policy or procedure to achieve this.
• • Provide evidence it has completed the action to review its commissioning of advocacy.
• • Provide evidence the Autism awareness staff training listed in the action plan has been completed.
• • Share the learning from this complaint across relevant teams to raise awareness of reasonable adjustments and understanding the needs of those using its services

Case Ref: 20 003 244 Category: Children's care services Sub Category: Child protection

• The Council will send a memo to social workers in the children’s services teams to remind them of the need to inform all those with parental responsibility when making any referrals.

Case Ref: 19 021 073 Category: Planning Sub Category: Planning applications

• The Council agreed to remind staff about the importance of accurately recording committee meeting minutes.

Case Ref: 19 019 635 Category: Education Sub Category: School transport

• The Council will also review the way in which it considers requests for reasonable adjustments, and makes decisions, to ensure that staff are providing reasonable adjustments where appropriate.