Case Ref: 20 008 335 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to complete refresher training for front line staff on how to deal with a complaint made directly to staff rather than to the complaints team.

Case Ref: 20 006 932 Category: Children's care services Sub Category: Other

• The Council will: • Consider how it will ensure it meets its duties for reasonable adjustments under The Equality Act 2010. It should consider whether it needs a separate policy or procedure to achieve this.
• • Provide evidence it has completed the action to review its commissioning of advocacy.
• • Provide evidence the Autism awareness staff training listed in the action plan has been completed.
• • Share the learning from this complaint across relevant teams to raise awareness of reasonable adjustments and understanding the needs of those using its services

Case Ref: 20 003 244 Category: Children's care services Sub Category: Child protection

• The Council will send a memo to social workers in the children’s services teams to remind them of the need to inform all those with parental responsibility when making any referrals.

Case Ref: 19 021 073 Category: Planning Sub Category: Planning applications

• The Council agreed to remind staff about the importance of accurately recording committee meeting minutes.

Case Ref: 19 019 635 Category: Education Sub Category: School transport

• The Council will also review the way in which it considers requests for reasonable adjustments, and makes decisions, to ensure that staff are providing reasonable adjustments where appropriate.