Case Ref: 22 014 489 Category: Education Sub Category: Special educational needs

• The Council (with the Integrated Care Board) should develop a joint policy in line with the SEN Code of Practice to ensure children receive the health provision set out in Section G of their Education, Health and Care Plan. That policy should include a specific arrangement for children who are ordinarily resident to Sutton but live outside the area.

Case Ref: 22 009 987 Category: Education Sub Category: Special educational needs

• The Council should look into how reasonable adjustments can be clearer on peoples' files.

Case Ref: 21 011 145 Category: Education Sub Category: Special educational needs

• Provide training to all staff regarding the Council’s responsibilities relating to section 19 alternative education provision.
• Provide guidance to staff relating to the EHCP annual review process and their responsibilities within it.
• Undertake a review at director level of this case and provide a report to the Ombudsman outlining its findings and detailing any additional learning or service improvements identified.

Case Ref: 22 001 159 Category: Housing Sub Category: Homelessness

• Review its section 198 (referral to another Council) guidance to ensure it is clear about its process if there are delays or disagreements with the other Council. The learning from this complaint should be used to inform the review.

Case Ref: 22 001 014 Category: Children's care services Sub Category: Other

• The Council has agreed to review its policy and procedure for review and closure of CIN plans
• The council will remind staff of the importance of ensure CIN pls objectives had been met.
• The Council will also review the policy guidance on carers assessment to make sure there is clear information.

Case Ref: 21 018 408 Category: Adult care services Sub Category: Other

• The Council will provide a copy the amended screening processes for the Deprivation of Liberty Safeguards Team.

Case Ref: 21 017 702 Category: Children's care services Sub Category: Other

• The Council will review its arrangements for Children Act complaint handling, and those of any agencies the Council uses to carry out investigations on its behalf, to ensure they comply with the law, regulations and statutory guidance.

Case Ref: 21 014 290 Category: Adult care services Sub Category: Charging

• Create an explicit and publicly accessible policy of what other types of security the Council is willing to consider in addition to a first charge, in accordance with the requirements of the care and support statutory guidance.
• Tell relevant staff of the requirements in the care and support statutory guidance section 9.30 detailing the minimum information it must explain, including the types of security it is prepared to accept. The Council may need to issue some interim guidance to staff on this issue until the required policy is complete.

Case Ref: 21 013 254 Category: Adult care services Sub Category: Assessment and care plan

• Explain what it will do toprevent staff absence delaying any part of the assessment process in future.
• Explain what it will do toprevent staff absence delaying any part of the assessment process in future.

Case Ref: 20 008 335 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to complete refresher training for front line staff on how to deal with a complaint made directly to staff rather than to the complaints team.