Case Ref: 21 003 191 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to issue written reminders to relevant staff they must: a)Issue customer’s care plans without unnecessary delay. b)Arrange reviews in a timely manner when concerns are raised a care plan is not meeting a customer’s needs.

Case Ref: 21 001 774 Category: Adult care services Sub Category: Safeguarding

• The Council has also agreed to provide reminders/training to ensure that staff understand the Council’s anticipatory duty to make reasonable adjustments as set out in the Equality Act 2010 and take positive proactive steps to ensure disabled people can access services.

Case Ref: 21 001 514 Category: Adult care services Sub Category: Transport

• The Council has agreed to deliver training to all its officers processing blue badge applications. This training should consider when to refer a case to an expert assessor.

Case Ref: 21 000 979 Category: Environment and regulation Sub Category: Refuse and recycling

• Consider production of a guidance note or procedure for managing insurance claims it passes over to its insurance provider. The Council should consider inclusion of guidance on timescales, guidance on obtaining relevant information and evidence, guidance on obtaining updates from the insurance provider and providing updates to the claimant

Case Ref: 20 014 399 Category: Adult care services Sub Category: Domiciliary care

• c) review how it processes claims of this type in the future;
• d) remind staff about keeping complainants updated on the progress oftheir complaint.

Case Ref: 20 007 300 Category: Housing Sub Category: Allocations

• The Council agreed to remind officers of the need to consider giving advice and information about homeless applications where applicants live in overcrowded or other conditions that might make them homeless.
• The Council agreed to review its practice of suspending all those on the shortlist for a property as well as the information it provides about it.

Case Ref: 20 007 182 Category: Housing Sub Category: Allocations

• The Council will remind staff of the importance of adhering to timescales when responding to medical assessment applications.

Case Ref: 20 006 888 Category: Housing Sub Category: Homelessness

• Advise the hostel provider of its responsibilities for storing and disposing of belongings.
• Consider whether it should agree not to fairly and properly evict occupiers who do not sign a licence to occupy.

Case Ref: 20 006 055 Category: Housing Sub Category: Homelessness

• The Council has agreed to provide information and guidance to relevant staff on recording where an occupant’s disability or vulnerability may make routine repairs more urgent.

Case Ref: 20 001 102 Category: Adult care services Sub Category: Assessment and care plan

• obtain medical information to ascertain Mr D’s medical needs and an occupational therapy report to find out what type of accommodation and/or support Mr D requires to meet his mobility needs;
• incorporate these views within the assessment and provide a revised support plan and personal budget for Mr D;
• consider whether there are any other options available that meet Mr D’s needs. This should also have regard to proximity to Mr D’s brother. The Council should share these options with Mr D’s family and consider any feedback;
• make a reasoned decision whether given any revisions X is a suitable place for Mr D, if it is not provide reasons. If it is, but the Council considers there is a more suitable alternative, provide details of that alternative and set out the reasons why the Council has made this decision.
• remind staff about the importance of incorporating medical opinion within assessments; and remind staff about the importance about having a family approach to assessment and incorporating views into the support planning stage as well as assessment; and remind officers about making transparent decisions and not make judgements based purely on cost.