Case Ref: 22 000 023 Category: Education Sub Category: Special educational needs

• The Council will remind its SEN and children’s social care team of the importance of keeping robust records
• The Council should remind relevant staff of their duties under the Children Act 1996 to provide alternative provision when a child is out of school.

Case Ref: 22 010 399 Category: Adult care services Sub Category: Transport

• The Council has agreed to remind staff of the walking distances for assessment under the Blue Badge scheme local authority guidance (England)
• The Council will remind staff to provide a full explanation when they decide to refuse a blue badge application. It should explain why the criteria has not been met and how this conclusion was reached.

Case Ref: 22 008 620 Category: Housing Sub Category: Homelessness

• The Council should issue written reminders to relevant staff to ensure they are aware of:·The Council’s duties to take into account the location of accommodation, including the proximity and accessibility of the accommodation to medical facilities.

Case Ref: 22 007 022 Category: Housing Sub Category: Allocations

• Reviews its procedures for dealing with complaints of anti social behaviour to ensure officers take appropriate action in accordance with the Council’s anti social behaviour policy and ensure it notifies complainants of the action to be taken. The Council should explain to the Ombudsman how it will improve its performance in this area.

Case Ref: 22 006 290 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council agreed to review its Anti-Social Behaviour policy around the Community Trigger to ensure its local threshold is in line with statutory guidance.

Case Ref: 22 004 573 Category: Education Sub Category: Special educational needs

• The Council will remind its Children’s and Adult Social Care services staff to review whether necessary steps, such as rehousing applications, have been completed to ensure assessed care needs can be met, and inform the individual or their representatives if further action is needed.
• The Council will remind its staff to respond to complaints without delays and within the timescales set out in the Council’s complaints policy.

Case Ref: 22 004 363 Category: Transport and highways Sub Category: Parking and other penalties

• The Council agreed to issue a memo reminding all staff handling Penalty Charge Notice complaints and recovery of Penalty Charge Notice debts that any reference to the debtor being vulnerable should be followed up.
• The Council agreed to remind its enforcement agents that where a debtor says they are vulnerable the Council should be informed so that it can consider the circumstances of the case to see if it should become involved.

Case Ref: 22 001 827 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will put in place an action plan to ensure reports of vandalised street signs are properly documented and addressed without administrative delay.

Case Ref: 21 018 447 Category: Education Sub Category: Special educational needs

• The Council will remind officers / provide update training to ensure: legally compliant Education, Health and Care needs assessments are always carried out; the advice to be sought is discussed with parents and professionals, in line with the Code of Practice; where the Council decides advice is not necessary or it is not ‘reasonable’ to obtain advice it provides this decision to parents in writing with reasons at the time.
• The Council will remind officers / provide update training to ensure section 19 education is provided in a timely way and is suitable and fulltime where appropriate.
• The Council will ensure it has a mechanism to check special educational provision in an Education, Health and Care plan is put in place when a new plan is issued.

Case Ref: 21 017 670 Category: Housing Sub Category: Homelessness

• The Council has agreed to:•review and ensure tenants’ license to occupy agreements clearly states/confirms who is responsible to pay the different charges for a temporary accommodation
• •adopt a procedure of regular reports from its managing agent on how the agent is handling reports of disrepair, so the Council can identify, and if necessary, address, any persistent or long-lasting disrepair issues
• •explain and provide evidence to the Ombudsman the action(s) it intends to take to improve its performance in this area.