Case Ref: 20 004 835 Category: Housing Sub Category: Other

• The Council will review how it processes mail to ensure it is recorded and reaches the right department.
• The Council will provide all staff involved with its com-plaints procedure with training and guidance about its responsibilities under the Public Sector Equality Duty

Case Ref: 19 014 970 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to remind its financial assessment team to consider its duties under the Care Act and Autism Act. Specifically, when advising service users about potential benefit eligibility, to ensure it clearly explains the potential impact of additional income.