Case Ref: 23 007 412 Category: Environment and regulation Sub Category: Refuse and recycling

• The Council will take steps to introduce the proposed clear bags for recycling.

Case Ref: 22 017 915 Category: Education Sub Category: Special educational needs

• The Council will remind officers in the Special Educational Needs and Disability Team of the duty to complete the annual review process in line with legal timescales.

Case Ref: 22 017 218 Category: Children's care services Sub Category: Adoption

• The Council will remind relevant staff about the life story guidance for adopted children. This could be through a briefing paper or as part of staff training.

Case Ref: 22 016 544 Category: Housing Sub Category: Homelessness

• The Council will undertake a review of its process and procedures for storing Personalised Housing Plans following the closure of cases and produce protocols for staff to ensure Personalised Housing Plans can be retrieved after a case is closed.

Case Ref: 22 009 932 Category: Environment and regulation Sub Category: Other

• The Council will remind relevant staff within the Building Control department to respond to enquiries and complaints directly, and provide an explanation where it decides it has no remit to investigate.
• The Council will remind relevant staff to follow its own corporate complaints policy in considering complaints about council services.

Case Ref: 22 010 531 Category: Education Sub Category: School transport

• The Council has improved its transport application process so applicants can upload supporting evidence and will ensure this goes live on its website on 23 June 2023.

Case Ref: 22 009 250 Category: Education Sub Category: Special educational needs

• The Council should review its arrangements for case allocation and supervision to make sure that officers can make the right decisions in complex cases.

Case Ref: 22 006 537 Category: Housing Sub Category: Homelessness

• remind officers to properly consider whether toexercise their discretion in considering applications for the rent depositscheme.

Case Ref: 22 002 014 Category: Housing Sub Category: Homelessness

• The Council will issue written reminders to relevant staff to ensure homelessness applications are processed in a timely way. If there are going to be delays, staff should keep applicants updated at key intervals.

Case Ref: 22 001 225 Category: Children's care services Sub Category: Looked after children

• The Council will remind all relevant staff members of the Council’s duties to provide an education for children who are unable to attend school because they have moved foster placements.
• The Council will remind relevant staff members of the timescales specified in the statutory guidance for carrying out children’s statutory complaint investigations
• The Council will remind staff members who complete adjudication processes in the children's statutory complaints process of the guidance to provide a response on all points of complaint, and not to pass responsibility on to complainants to request an explanation.
• The Council will share the decision where we found fault in how the Council provided education to three looked after children with the Council’s Virtual School Head for their consideration.