Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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  • London Borough of Ealing (24 011 048)

    Category: Planning Date: 15-Jan-2026

    Summary

    Mr B complained about the Council’s handling of a planning application for flood prevention works at a nearby park. We find that the Council failed to properly consider what would happen to excavated soil when making or determining the application, which led to the Council wrongly treating it as minor development. The Council also included incorrect information in the officer’s report on the proposal and delayed responding to Mr B’s complaints. These failings have led to unauthorised works, disruption to park users and avoidable frustration and uncertainty for Mr B regarding the fairness and impartiality of the decision-making process. The Council has agreed to apologise to Mr B and make service improvements.

    Service improvements

    The Council has agreed to review its quality control procedures to ensure officer’s reports are accurate and comprehensive.The Council has agreed to address the failings identified in this case with relevant officers and take steps to prevent future occurrences.The Council has agreed to consider increasing transparency in projects which could significantly impact residents, ensuring clear communication and consultation.

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