Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (25 003 373)

    Category: Housing Date: 27-Apr-2026

    Summary

    Miss Y complained about the Council’s handling of her homelessness and housing applications. We have found fault by the Council, causing injustice, in failing to: provide Miss Y with suitable interim and temporary accommodation from March 2024 to November 2025; properly consider her medical information before making a decision about her priority in January 2025; and tell her about her right to ask for a review of the decision. The Council has agreed to remedy this injustice by: apologising; making payments to recognise the impact of the failures to provide suitable accommodation, and when making and notifying Miss Y about its medical priority decision; and service improvements.

    Service improvements

    The Council has agreed to review its homelessness procedures and make any changes needed to ensure:• homeless applicants: with dependent children; aged 16 &17; or pregnant are only placed in B&B accommodation when no other accommodation is available, and for a maximum of six weeks;• it actively searches for suitable alternative accommodation for those households placed in B&B accommodation or unsuitable accommodation; and• it records and monitors the length of time households remain in B&B accommodation and the action being taken to move them to suitable accommodation.The Council has agreed to review its housing allocation procedures and make any changes needed to ensure:• its officers properly follow the process set out in its published scheme when making decisions about an applicant’s medical priority band – in particular that medical advisers give recommendations which the Council should consider together with the information provided before making a decision;• officers record their decisions about medical priority; and• when applicants are notified of a decision about their priority band they are also told about their right to ask for a review of the decision.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings