Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (24 002 632)

    Category: Housing Date: 05-Feb-2025

    Summary

    Mr X complained about the Council’s assessment of, and review of its decision about, his medical priority on the housing register. We have found fault by the Council, causing injustice in the way it carried out the review. The Council has agreed to remedy this injustice by apologising to Mr X, making a payment to reflect his upset and uncertainty, carrying out a fresh review and making a service improvement.

    Service improvements

    the Council has agreed to remind all reviewofficers to make sure they refer to the correct version of the housingallocations policy and not use out of date review letter templates

  • London Borough of Ealing (23 011 160)

    Category: Housing Date: 07-Oct-2024

    Summary

    Miss X complained about the way the Council dealt with her housing application. We found no fault in the way the Council made its decision. However, we found fault with the Council’s delay in completing a review. This caused frustration to Miss X and the Council will apologise for this and make service improvements.

    Service improvements

    The Council will develop an action plan to reduce any delays in completing housing reviews and to ensure these can be completed within the eight weeks recommended by statutory guidance.

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