Service improvements

London Borough of Ealing

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for London Borough of Ealing as a CSV file.

  • London Borough of Ealing (20 012 435)

    Category: Housing Date: 04-Feb-2022

    Summary

    Mr X complained about the Council’s decision on his homelessness application. The Ombudsman found the Council at fault for delays and errors in its decision-making process which the Council agreed to remedy. However, the Ombudsman did not find fault in the Council’s final decision about Mr X’s homelessness.

    Service improvements

    The Council agreed to remind officers in its housing department of the importance of making suitably prompt enquiries and meeting statutory deadlines.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings